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Microsoft Dynamics 365 CRM megoldások

Why choose Microsoft Dynamics 365 CRM (Customer Engagement)?

Microsoft Dynamics 365 CRM is a modern, integrated customer relationship platform that helps your business manage sales, customer service, marketing, and customer relations processes in one place. When your customer data is scattered across multiple systems, Excel spreadsheets, emails, or separate applications, it's easy to lose important information. With Microsoft Dynamics 365 CRM, you can manage customer data, processes, and interactions in a unified environment. The goal is not simply to implement a new CRM system. We create a business operation in which sales, customer service, and marketing are interconnected, and data truly supports your decisions.

As a cloud-based solution, Microsoft Dynamics 365 enables your teams to work from anywhere, collaborate in real time, and access the latest information across devices. Microsoft's enterprise-grade cloud infrastructure ensures high availability, security, and scalability, allowing your CRM platform to grow alongside your business without the need for complex on-premises infrastructure.

A unified CRM platform for your customer facing processes

One of the biggest advantages of Microsoft Dynamics 365 is that customer data is not represented in isolated systems. Dynamics 365 CRM's unified data model and tight integration with Microsoft Power Platform allow you to access customer information in one place. This allows salespeople to get a more accurate picture of the customer, customer service can respond to inquiries faster, and marketing can create more relevant campaigns and customer communications.

With the system, you can gain greater transparency, for example:

  • Management of leads and sales opportunities,
  • monitoring customer relationships and activities,
  • sales processes,
  • marketing activities,
  • analysis and reporting of customer data,
  • and the automation of your business processes.

Full lifecycle of customer relationships

Microsoft Dynamics 365 Customer Engagement brings sales, customer service, and marketing together in a single CRM platform. Dynamics 365 Sales helps manage leads, opportunities, and sales activities, while Dynamics 365 Customer Service streamlines case handling and customer support. With Dynamics 365 Customer Insights, businesses can better understand customer behavior and create data-driven marketing experiences. Together, these applications create a connected CRM ecosystem that supports the entire customer journey.

  • Dynamics 365 Sales – Manage sales processes and customer relationships.
  • Dynamics 365 Customer Service – Modern customer service and case management.
  • Dynamics 365 Customer Insights – Marketing automation and customer data analysis.
  • Microsoft Copilot – AI-powered support in sales, customer service, and marketing.
  • Power Platform integration – Connecting Power Apps, Power Automate, and Power BI. Microsoft Dynamics 365 Customer Engagement, together with Power Platform, provides a unified digital environment that supports business growth, automates business processes, and improves customer experiences.
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Dynamics 365 CRM (Customer Engagement) solutions

Microsoft Dynamics 365 Sales

Manage sales processes, develop customer relationships and increase revenue.

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Microsoft Dynamics 365 Customer Service

Faster case handling, higher customer satisfaction and more efficient customer support.

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Microsoft Dynamics 365 Customer Insights

Unified customer profiles, personalized campaigns and data-driven decisions.

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    Frequently asked questions about Microsoft Dynamics 365 CRM (Customer Engagement) solution.

    Microsoft Dynamics 365 Customer Engagement is Microsoft’s CRM platform that manages sales, customer service, and marketing processes in a single unified system

    The platform includes Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Customer Insights, which can also be integrated with Power Platform and Microsoft Copilot.

    It not only stores customer data, but also supports automation, AI-based analytics, integrations, and digitalization of business processes.

    With Power Apps, Power Automate, Power BI, and Power Pages, you can build custom applications, automations, reports, and portals around your CRM system.

    Copilot uses artificial intelligence to support sales, customer service, and marketing with automated summaries, recommendations, and content creation.

    Yes. Dynamics 365 Customer Engagement can be easily connected to ERP systems, Microsoft 365 apps, SharePoint, and external business systems.

    For any organization that wants to manage its customer relationships uniformly, automate its processes, and improve the customer experience.

    The implementation time depends on the size of the company, business processes and required customizations, but we provide support at every stage of the project.

    Yes. Dynamics 365 Customer Engagement can be easily customized and aligned to company-specific processes using Power Platform.

    With consulting, implementation, system integration, custom developments, support and continuous optimization, we ensure that Microsoft Dynamics 365 Customer Engagement creates business value in the long term.